This Privacy Policy ("Policy") describes how Onexbet ("we," "us," "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your") who access or use the Onexbet platform available at onexbet-jit.net.
This Policy applies to all Onexbet products and services including sports betting, PSL betting, live cricket scores, casino games, Baccarat, Ludo, esports, and any other services offered through the platform. By registering an Onexbet account or using any part of the platform, you confirm that you have read and understood this Policy.
We have tried to write this Policy in plain English because we believe Pakistani players deserve to understand — without a law degree — exactly how their information is handled. If you have questions after reading it, please reach out to our support team at support@onexbet-jit.net.
Onexbet is committed to protecting the privacy of every Pakistani player who registers and uses the platform. We take data protection seriously — not because regulations require us to, but because the trust of our players is something we work hard to earn and maintain every day.
The personal data you provide to Onexbet is used for clear, specific purposes: to verify your identity, to process your PKR deposits and withdrawals through Easypaisa, JazzCash and other local payment methods, to deliver the sports betting and gaming services you signed up for, and to ensure the platform is being used safely and legally.
Onexbet does not use your personal data to build advertising profiles, does not sell your data to data brokers, and does not share your data with unrelated third parties for their commercial benefit. The uses of your data are limited to what is described in this Policy — nothing else.
Onexbet operates the online betting and gaming platform available at onexbet-jit.net. The platform is built and maintained by a team with deep experience in the Pakistani market, specifically oriented toward providing Pakistani players with a trustworthy, locally relevant betting experience.
For the purposes of this Privacy Policy, Onexbet is the data controller — meaning we determine the purposes and means of processing your personal data. If you wish to exercise any of your data rights or raise a privacy concern, please contact us at support@onexbet-jit.net.
Onexbet collects personal data in three main ways: directly from you when you register or use the platform, automatically through your use of the platform, and from third-party verification services where required for identity or payment verification.
Data you provide directly:
- Registration data: Full name, date of birth, Pakistani mobile number, email address, and password when you create your Onexbet account.
- Identity verification documents: CNIC (Computerised National Identity Card) number and/or copies of supporting documents when required for account verification or large withdrawal requests.
- Payment information: Your Easypaisa or JazzCash mobile wallet number, IBFT bank account details, or Visa/Mastercard details as applicable when making deposits or withdrawal requests. Onexbet does not store full card numbers — card data is handled by our certified payment processor.
- Communications: Messages, queries, and complaint details you submit to Onexbet's customer support team via live chat or email.
- Responsible gaming preferences: Deposit limits, self-exclusion requests, and other responsible gaming settings you configure in your account.
Data collected automatically:
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
- Usage data: Pages visited on Onexbet, bets placed, games played, session duration, clicks, and navigation patterns within the platform.
- Log data: Server logs recording platform activity, login times, and error reports for security and debugging purposes.
- Cookie data: Session identifiers and preference data stored via cookies as described in Section 9 below.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, CNIC | Age verification, KYC compliance |
| Contact | Mobile number, email | Account communication, support |
| Financial | Wallet numbers, transaction history | Deposits, withdrawals, AML compliance |
| Technical | IP address, device type | Security, fraud prevention |
| Behavioural | Bets placed, games played | Platform improvement, responsible gaming |
Onexbet uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.
- Account management: To create and maintain your Onexbet account, authenticate your logins, and manage your account settings and preferences.
- Service delivery: To process your bets, settle winnings, operate live cricket score features, and deliver all other Onexbet services you use.
- Payment processing: To process PKR deposits and withdrawals via your chosen payment method, and to reconcile payment records.
- Identity and age verification: To confirm you are who you say you are and that you meet the 18+ age requirement to use the Onexbet platform.
- Regulatory compliance and AML: To meet our obligations under anti-money laundering (AML) and know-your-customer (KYC) requirements, including monitoring for suspicious financial activity.
- Fraud and security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and other prohibited activities on Onexbet.
- Responsible gaming: To monitor for potential problem gambling patterns, enforce deposit limits and self-exclusion requests, and support player welfare initiatives.
- Customer support: To respond to your queries, process complaints, and resolve disputes in relation to your Onexbet account.
- Platform improvement: To analyse aggregated usage patterns and improve the Onexbet platform, fix bugs, and develop new features.
- Marketing communications (with consent only): To send you promotional offers, PSL betting specials, and Onexbet news — but only if you have opted in to receive such communications. You can withdraw this consent at any time.
Onexbet processes your personal data on the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing that is necessary to provide you with the Onexbet services you have contracted for when registering your account — including account management, bet processing, and payment transactions.
- Legal obligation: Processing required to comply with applicable legal requirements including AML/KYC obligations, age verification requirements, and any regulatory reporting obligations.
- Legitimate interests: Processing conducted in pursuit of Onexbet's legitimate business interests, such as fraud prevention, security monitoring, and platform improvement — provided those interests do not override your fundamental privacy rights.
- Consent: Processing based on your freely given, specific, and informed consent — particularly in relation to marketing communications. You have the right to withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Onexbet does not sell, rent, or trade your personal data to third parties for their commercial purposes. However, we do share certain data with trusted third-party service providers who help us operate the platform. All such providers are contractually bound to use your data only for the specific purposes for which it was shared and to maintain appropriate security standards.
- Payment processors: We share necessary transaction data with your chosen payment provider (e.g., Easypaisa, JazzCash, bank for IBFT) to process your deposits and withdrawals. These providers process data under their own privacy policies.
- Identity verification services: Where required, we share CNIC data with certified identity verification services to confirm player identity and age. These services are bound by strict data handling agreements.
- IT and hosting providers: Our platform's technical infrastructure is supported by contracted hosting and cloud providers who process data only according to our instructions.
- Customer support tools: Our live chat and customer support systems involve third-party software where your support conversation data is processed and stored.
- Regulatory and law enforcement authorities: Onexbet will disclose personal data to government agencies, regulators, or law enforcement bodies when required to do so by applicable law, a court order, or a legitimate legal process. We will notify affected players where we are legally permitted to do so.
Onexbet retains your personal data for as long as your account is active and for a reasonable period thereafter in accordance with applicable legal requirements. The specific retention periods depend on the type of data and the purpose for which it was collected.
- Account data: Retained for the duration of your active Onexbet account and for a minimum of 5 years following account closure, in accordance with standard financial record-keeping obligations.
- Transaction records: All PKR deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction, as required by AML compliance obligations.
- Identity verification documents: Retained for a minimum of 5 years from the date of verification, or from the date of account closure — whichever is later.
- Customer support communications: Retained for 2 years from the date of the last communication, unless they relate to an ongoing or potential dispute.
- Technical and usage logs: Typically retained for 12 months, after which they are deleted or anonymised for aggregate analytics purposes.
When personal data is no longer required and there is no legal obligation to retain it, Onexbet securely deletes or anonymises it. If you request account closure, your personal data will be handled in accordance with the retention periods above — it cannot be immediately deleted where legal obligations require its retention.
Onexbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
- SSL/TLS encryption: All data transmitted between your device and the Onexbet platform is encrypted using industry-standard SSL/TLS protocols. You will always see "https://" in the address bar when using Onexbet.
- Access controls: Internal access to personal data is restricted to Onexbet employees and contractors who need it to perform their duties. Access is granted on a least-privilege basis and is logged for audit purposes.
- Secure data storage: Personal data is stored on secured servers with firewalls, intrusion detection systems, and regular security audits.
- Password security: Passwords are stored in hashed form — Onexbet staff cannot see your actual password and will never ask you for it.
- Fraud monitoring: Onexbet operates continuous automated monitoring for suspicious account activity, unusual login patterns, and potential account takeovers.
Onexbet uses cookies — small text files stored on your device — and similar technologies to operate the platform effectively, remember your preferences, and understand how the platform is being used. The cookies used by Onexbet fall into three categories:
Onexbet does not use advertising or tracking cookies from third-party advertising networks. You will not see retargeted Onexbet advertisements on other websites based on your use of the platform.
You can manage or disable cookies through your browser settings. Note that disabling essential cookies will affect the functionality of the Onexbet platform — some features may not work correctly without them.
As an Onexbet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact Onexbet's support team at support@onexbet-jit.net. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.
You can request a copy of the personal data Onexbet holds about you. We will provide this in a clear, readable format at no charge.
If any personal data Onexbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
You can request that Onexbet delete your personal data. This right is subject to legal retention obligations — we may be required to keep certain data (e.g., transaction records) regardless of this request.
In certain circumstances, you can request that Onexbet restricts the processing of your data — for example, while an accuracy dispute is resolved.
You can request your personal data in a structured, machine-readable format so it can be transferred to another service provider.
You can object to processing based on legitimate interests. You can also withdraw marketing consent at any time, with immediate effect.
Onexbet's platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If a person under 18 creates an Onexbet account by providing false age information, Onexbet will close that account immediately upon discovery and delete all associated personal data — except where retention is required for legal reporting of underage gambling incidents.
If you are a parent or guardian and believe a child under 18 has created an Onexbet account, please contact us immediately at support@onexbet-jit.net so we can take prompt action.
Onexbet may update this Privacy Policy from time to time to reflect changes in our data practices, updates to the platform's functionality, or changes in applicable legal requirements. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.
When material changes are made to this Policy — meaning changes that significantly affect how your personal data is processed or your rights in relation to it — Onexbet will notify registered players via email and/or a prominent notice on the platform before the changes take effect.
For minor clarifications or non-material updates (such as improved plain-language explanations of existing practices), we will update the policy without advance notice. We encourage you to review this page periodically to stay informed about how Onexbet handles your personal data.
Your continued use of the Onexbet platform after a privacy policy update constitutes your acknowledgement of the changes. If you disagree with any material changes, please contact support or discontinue use of the platform and request account closure.
If you have any questions, concerns, or requests related to this Privacy Policy or the way Onexbet handles your personal data, please don't hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week.